Shipping policy

Shipping & Delivery Policy

Last Updated: September 16, 2026

Thank you for shopping with us. We are committed to processing and shipping your order as efficiently as possible.

Please review the following shipping information before placing your order.

1. Shipping Time

Orders are shipped using available international shipping services.

Once your order has been dispatched, the estimated delivery time is approximately 15 days.

Please note that this is an estimated delivery timeframe rather than a guaranteed delivery date.

Actual delivery times may vary depending on:

Your delivery address and destination country
The distance between the shipping origin and your location
International transportation and transit conditions
Local delivery carrier operations
Customs clearance procedures
Weather or other transportation disruptions
International holidays and peak seasonal periods
Other circumstances beyond our reasonable control

Some destinations may receive orders earlier or later than the estimated timeframe.

2. Order Processing

Orders will be prepared and processed before being handed over to the shipping carrier.

The estimated delivery period begins after the order has been dispatched, not from the time the order is placed.

Once your order has been shipped, you may receive shipping confirmation and tracking information when available.

3. Tracking Information

When tracking information is available, we will provide it through the contact information associated with your order.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

Tracking updates may occasionally be delayed during international transit or customs processing.

4. International Shipping

We may ship orders to supported destinations internationally.

International shipments may pass through customs or other border-control procedures.

Depending on the destination country or region, customers may be responsible for applicable:

Customs duties
Import taxes
VAT or other local taxes
Customs clearance charges
Other fees imposed by local authorities

Any such charges are generally determined by the destination country and are outside our control.

5. Delivery Delays

While we make reasonable efforts to ensure timely delivery, delivery dates cannot be guaranteed.

Shipping delays may occur due to circumstances including carrier delays, customs inspections, severe weather, international holidays, peak shopping seasons, transportation disruptions, or other events beyond our reasonable control.

During major international holidays and seasonal shopping periods, delivery may take longer than the estimated timeframe.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your name, shipping address, postal code, phone number, and other required delivery information before completing your purchase.

We may not be responsible for delivery failures or additional shipping costs resulting from incorrect or incomplete information provided by the customer, to the extent permitted by applicable law.

7. Lost, Damaged, or Undelivered Packages

If your package appears to be lost, damaged, or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

Email: zmkj011@outlook.com

Please provide your order number and tracking information so that we can review the shipment and determine the appropriate next steps.

For packages damaged during transportation, please retain the original packaging and take clear photographs of the package and product when possible.