Refund policy

Return & Refund Policy

Last Updated: September 16, 2026

Thank you for shopping with us. We want you to have a clear understanding of our return and refund policy before placing your order.

Our products are 2D Christmas Countdown Blind Boxes. Due to the blind-box nature of the product, the specific design, character, pattern, or style inside the box is randomly selected. Please review the following policy carefully before purchasing.

1. Order Cancellation

You may request to cancel your order within 15 minutes after placing the order.

To request a cancellation, please contact us at:

Email: zmkj011@outlook.com

Please include your order number and the email address used to place the order.

After the 15-minute cancellation period, your order may have entered our processing or fulfillment process and may no longer be eligible for cancellation.

2. Returns

For eligible products, you may request a return within 7 calendar days after receiving your order, provided that the product remains completely unopened, unused, and in its original packaging.

Because our products are blind boxes, the box must remain unopened for a return based on change of mind or personal preference.

To request a return, please email zmkj011@outlook.com within 7 days of delivery.

Your request should include:

Order number
Reason for the return
Photos of the unopened product and packaging, if requested by our customer service team

Please do not send the product back before receiving return instructions from us.

3. Blind Box Product Policy

Our products are sold as blind boxes, which means the specific item, design, pattern, or variation inside the package is intentionally unknown before opening.

The following situations are generally not considered product defects:

Receiving a different design or variation than expected
Not receiving a personally preferred design
Receiving a duplicate design in a multi-box order
Disliking the randomly selected design after opening the box
Opening the product and then requesting a return because of the selected design

By purchasing a blind-box product, you acknowledge and accept the random-selection nature of the product.

Opening the blind box constitutes acceptance of the randomly selected item, except where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or materially different from what you ordered, please contact us at zmkj011@outlook.com as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the product and packaging

After reviewing the issue, we may offer an appropriate solution, which may include a replacement, refund, or other remedy where applicable.

For products damaged during shipping, please keep the original packaging and shipping materials until the claim has been reviewed.

5. Return Conditions

Returned products must meet the following conditions:

The product must be unopened and unused.
The original packaging must be intact.
The product must be in resalable condition.
The return must be approved by our customer service team before shipment.

If a returned product does not meet these requirements, we may be unable to issue a refund.

6. Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect product, return shipping costs are generally the customer's responsibility.

If the return is caused by our error or a confirmed product defect, we will review the circumstances and provide an appropriate remedy in accordance with applicable law.

7. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Shipping charges, duties, taxes, or other fees may be non-refundable where permitted by applicable law.

8. Consumer Rights

This policy does not limit or exclude any mandatory consumer rights that cannot legally be waived under the laws applicable to your purchase.

Depending on your country or region, you may have additional statutory rights regarding cancellation, returns, refunds, defective products, or distance purchases.

Where applicable law provides greater consumer protection than this policy, the applicable law will prevail.